Managing Director at Kalibrate overseeing the Data Insights Division.


It can’t be denied, the tech industry loves buzzwords. Hyperautomation will likely be one that you will come across time and time again. To date, its most notable mention is its inclusion in Gartner’s list of Top 10 Strategic Technology Trends for 2020. I believe we can generally take that as a sign that we’ll hear much more about the technology for years to come.

As much as buzzwords may polarize people, the concept behind them shouldn’t be easily dismissed. Especially if the concept has the potential to become the bedrock upon which society streamlines and interacts with technology well into the future.

Why Should We Get Excited About Hyperautomation?

Consumers are already familiar with some of the day-to-day examples of automation — from self-driving cars to self-checkouts at grocery stores and smart home assistants and appliances — all of which are automating tasks that were performed by humans

Most businesses are also using automation in some way to help drive their strategic success. Take, for instance, the application of data and machine learning to build predictive analytics that react to consumer behavior changes or the implementation of robotic process automation (RPA) to streamline operations on a manufacturing floor.

Hyperautomation is the natural extension of this. It is the sophisticated use of technologies and science to deliver AI-based outcomes. In fact, truly successful application of hyperautomation to technology happens when the real-life impact is almost imperceptible to the user.

Hyperautomation differs from the automation we’ve become used to because it combines a multitude of different automation technologies and processes and links them together. By integrating machine learning, AI, RPA, robotics and IoT, hyperautomation creates a seamless string of automated tasks, requiring very little human intervention or interpretation.

The human “light touch” in traditional automation tasks is about to become even lighter, should businesses really make the most of all hyperautomation has to offer.

The Technicalities Of Hyperautomation

As a society, we’ve well and truly moved past the days of big data. We’re living in the age of massive data. It’s easy to see why when you consider that 81% of Americans own a smartphone and by the end of 2021, it’s predicted there will be 35 billion internet-connected devices in use globally. These devices are constantly collecting data on our movements, which in turn is being used to understand consumer behavior and how to cater to that consumer. The availability of this data and the ability to turn it into something meaningful is at the heart of hyperautomation.

While the volume of data is proliferating at an incredible rate, it still has a high level of granularity — capturing even the smallest of details, changes and instances. Take Tesla, as an example. As a Tesla driver, I am always in awe of the sophistication within the technology of the advanced driver-assisted and autonomous driving system. This is an ideal example of how we’ve entered the era of massive data and hyperautomation. 

The in-built software, combined with sensors, cameras, AI and other technologies in the backend system, can detect nearby obstacles as you drive — from traffic lines, signs, people, garbage cans, dogs, pedestrian crossings and more. In even one 10-minute journey, the car’s system has processed more data than you can imagine, and it’s done this at a granular level. It’s all captured by a host of technologies that take that data and structure it, combine it and make sense of the detailed information to turn it into something intelligent and actionable.

Undoubtedly, the technologies that will continue to sit at the heart of this next generation of automation are machine learning and AI. They offer the piece of the technology puzzle that mimics the way humans think and how we make decisions. But the next exciting step will be when quantum computing becomes a reality, taking computing speed and power to a completely new level and making it possible to process data in only a split second.

What Does The Future Hold?

We’re well on the path to hyperautomation, and we can already see examples of it in our day-to-day lives.

For businesses, hyperautomation offers the opportunity for even more efficiency, faster time to market, lower costs and higher margins. While standard automation may have already liberated employees from many time-consuming (and boring) tasks, hyperautomation will no doubt take this even further. For the new generation of IT experts, they are already being trained on hyperautomation and its component technologies, so the future will only mean more automation to come.

So how can you best evaluate your organization for the adoption of hyperautomation in the future? I’ll share with you my top three considerations as you navigate through the complexities of this new technology.

Firstly, you need to consider what business problems you really want to solve and whether they lend themselves to the use of available hyperautomation technologies. Is there still a human element needed in these tasks?

Secondly, determine the scale of the task being automated, the cost of acquiring the right data and implementing the right technology, and the longer-term impact of increased productivity on business performance. Is there a business case for hyperautomation within your organization for the specific use cases identified?

And thirdly, understand what your future workforce may look like. As previously lower-level repetitive tasks become automated and are now delivered by a “digital twin,” will you need to upskill your workforce to be able to focus on other tasks to continue to deliver value. For the new generation of IT experts, they are already being trained on hyperautomation and its component technologies, so the future will only mean more automation to come.

At the end of the day, while hyperautomation may not be tremendously cutting-edge, it will change the way we live and do business. That, from my perspective, makes it a technology worth watching.

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