Modernizing the Modern Workplace with Artificial Intelligence (AI)

With the impact of the ongoing COVID-19 pandemic expected to stay longer than expected, Organizations are forced to relook at the way workplace is defined. The next-gen forces (as I call them) — Artificial Intelligence, Automation, Machine Learning are remodeling the future of workplace. With the adoption of cognitive technologies, the workplace model is constantly being reinvented forcing organizations to reconsider their framework of a modern workplace.

What’s Changing the Way We Work

1. Digital explosion of unified communication and collaboration tools.

Rapid acceleration in the adoption of new technologies is more visible and is only like to increase in the coming time. Leaders across industries look at this disruption as an avenue to increase the quality of work, reduce cost and increase the employee satisfaction index. On the flip side, customer expectation is constantly changing, and enterprises are forced to adapt newer workplace tools that automate processes and reorient business communication methodologies to support customers in these newer ways of operating.

2. Rethinking the future workforce.

The future workforce management will be more design-led decisions as to what part of the job will be taken over by technology against human interventions. AI, Process Automation and Robots will have a larger role to play thereby creating a visible difference in areas such as customer experience, support services and brand management. While I strongly believe that the future of the modern workplace will be controlled by technology, on the contrary, behavioral skills such as empathy, communication, problem-solving, and strategic decision making will become more valuable than ever before to maintain the balance in a modern workplace design.

The bottom line is that organizations must have a clear line of control on what can / should be automated at the workplace against what is the human touch that adds value to these technologies.

3. Investments in AI — is it the right move for your business.

The day is not far when Artificial Intelligence will soon be your new buddy pair or co-worker. A Gartner survey indicated 37 percent of the organization have implemented AI in some form or shape. While the biggies like Amazon, Google, Apple, Facebook and more have embraced Artificial intelligence, for others the concept of AI and Machine learning are still surrounded by numerous questions and misconceptions.

It is important for organizations that are still under the confusion cloud to ensure if the AI-led solution aligns with their business objective before considering and investing in Artificial Intelligence (AI).

4. Increase workplace productivity with Artificial Intelligence.

Today’s organizations demand on talent force is unique, forward-looking, creative and technology-focused with an innovative mindset. Gone are those days where human intervention is required for repetitive tasks. Bots using AI and ML technologies had replaced humans across organizations doing repetitive tasks like information gathering, customer support, self-service, etc leading to savings in cost allowing organizations to focus more on creative solutions. This in turns means talent will be more technology-focused than driven by the functional need.

5. Workplace to be data and analytics-driven.

In this technology-led era staying on the competitive edge is almost impossible without data and data-driven insights. Data collected in the workplace is looked upon as direct indicators of productivity and cost. Deployment of Artificial Intelligence (AI) in the workplace enables organizations to generate valuable insights from collected data and thereby help enterprises in predictive management of workforce thereby impacting individual and business performance.

Artificial Intelligence (AI) creates an envelope around us more than ever before. The usage of chatbots, self-service models, virtual assistants such as Siri, Google Talk and Alexa, have become common than ever before. Artificial Intelligence (AI) will play a larger role in modernizing workplaces thereby creating a richer and more meaningful employee experience. The organization will continue to focus on embedding Artificial Intelligence (AI) on its two most powerful tools — employees and technology thereby maximizing productivity and efficiency at both ends.

In summary, Artificial Intelligence is here to stay — not to replace the human workforce but to better equip them to become smart workers in the context of the modern workplace driven by Artificial Intelligence.

Artificial Intelligence (AI) is here to complement humans than replace them!