Tech talent tectonics: Ten new realities for finding, keeping, and developing talent
Late last year, Facebook announced plans to hire 10,000 people in Europe to build out its “metaverse,” an augmented-reality space.
Amazon, meanwhile, announced plans to hire more than 55,000 people for corporate and technology jobs in the United States
even as Google is moving to hire thousands of technologists.
Exacerbating this issue is the Great Attrition, which is already being felt in many companies as tech talent streams out the door to pursue better opportunities. Being able to work remotely has made it even easier for people to leave, since geography is less of a barrier to poaching talent.
For many companies, these moves come with a big warning: there is a massive push happening to grab talent, and you may be missing out.
These seismic shifts come at a time when the shortfall for tech talent is already acute. Our analysis shows that significant skill gaps exist in seven areas, and we expect them to become more severe over time (see sidebar, “Tech talent: Skills in demand”). In Germany, for example, 780,000 additional tech specialists are needed by 2026 to meet the economy’s demand.
Globally, more than three million cybersecurity positions were unfilled as of 2020.
Business leaders are feeling the heat. According to a McKinsey survey of more than 1,500 senior executives globally, some 87 percent say their companies are not adequately prepared to address the skill gap.
And according to another McKinsey survey, 61 percent of HR professionals believe hiring developers will be their biggest challenge in the years ahead.
Despite the formidable challenges in finding tech talent, incumbent companies cannot expect to succeed in the digital world without being technologically strong, which is simply not possible without a deep bench of tech talent. In fact, developing robust people and talent strategies are among the highest-value actions a business can take. Tech talent, therefore, should be a CEO’s top priority.
Based on our work on more than 80 technology-talent transformations, we have identified a set of ten realities companies need to face and what they can do to address them.
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1. You can’t be good at just one aspect of talent management and expect to succeed
Fulfilling your tech-talent needs is increasingly a multifaceted contest. Finding great talent doesn’t help if the talent doesn’t want to work for you, and hiring great talent doesn’t matter if the talent leaves quickly. Companies have to invest simultaneously across the entire “hire to retire” life cycle.
That starts with developing a digital-talent engine, a focused team dedicated to managing the entire employee experience, from hiring and onboarding to creating new career paths and continuously building skills. One large agricultural company established a digital-talent engine, which focused on modernizing talent sourcing by using contract-to-hire agreements and leveraging new digital channels (such as Topcoder), including coding exercises in candidate interviews, and implementing a candidate-tracking system to manage the hiring journey.
The key activities of this more holistic approach to talent can be broken down into three areas:
- Workforce: Develop a clear and surgical understanding of your talent gaps, a practical plan to fill them, and a hiring approach centered on candidate experience.
- Work model: Put in place a work model that enables small teams of engineers to work on the most interesting problems unfettered by layers of management.
- Workplace: Create a work environment that nurtures talent through diversity and a supportive culture, which is especially important within the context of hybrid and remote models. This includes providing different career paths that help talent develop their most valued asset: their skills.
2. Close your talent gap; it’s wider than you think
The most effective talent strategies are grounded in a clear view of what capabilities the business needs to generate value compared with those it already has, especially in the area of cloud talent. While 58 percent of organizations analyze their skill gaps, our experience shows that companies typically underestimate their size. That’s often because companies’ talent analysis stops at the role level rather than probing what skills their people actually have.
When one digital-attacker bank did a detailed assessment of its talent, for example, it was shocked to find that only 35 percent of its senior tech talent had the skills the bank needed, and more than 50 percent of the talent required significant, systematic capability building.
Workforce planning also needs to happen much more frequently than the typical once or twice a year in order to keep pace with changing demands and shifts in the makeup of the organization.
3. Think candidate experiences, not recruiting process
To improve recruiting, HR departments and hiring managers tend to focus on improving their recruiting processes and introducing efficiencies. A more effective approach is to “think like a recruit” and focus on the candidate experience. That includes improving the virtual candidate experience, since 70 percent of companies in a recent survey said their recruiting and onboarding was at least half virtual.
Ways of doing that include the following:
- Tech talent wants to meet other technologists, so make sure that engineers and other relevant roles are part of your interview team. Bring your best people to interviews, online events, and conferences.
- Good candidates are ambitious and have many options. Develop an interview and evaluation approach that can lead to a decision in as little as one day. Before candidates even come through the door, assess their skills with tools such as HackerRank.
- Post and pray is not a strategy. Tech talent isn’t just going to job sites, so be active in nontraditional channels, such as hackathons, open-source channels, and specific curated sites for different skills. For some companies, GitHub is their best recruiting channel.
- Top talent is eager to get going, so when new hires show up to start work, make sure there is an onboarding point of contact to help them navigate the company. The onboarding process should be streamlined so that, by the end of week one, developers are able to commit code.
An entertainment company revamped the candidate experience by reducing the steps in the process, creating clarity on the bar for each role, and ensuring that engineers conducted the interviews. These three shifts reduced their “first-touch-to-offer” time from more than 90 days to fewer than ten.
4. Top talent is interviewing you, not the other way around
Why would tech rock stars want to work for you? While money is important, top candidates care about working with newer technologies, building up their skills, being part of a culture that values technology, connecting with a purpose they find meaningful, and, most importantly, working on interesting and inspiring problems. The CIO of a leading European online marketplace, in fact, chose Scala over Java because that was tech talent’s preference at the time.
The employee value proposition (EVP) is critical in addressing these points. One European public-sector institution was having trouble filling 400 tech roles. It refocused its EVP on its mission to work for the “greater good,” such as establishing digital services for all citizens, improving the citizen experience, and making services provided by the administration faster and more reliable. It was able to significantly increase the number of applications received and thus shorten the process to fill positions to a matter of weeks rather than the many months it used to take.
The EVP needs to be backed up “on the ground” with programs and a culture that explicitly deliver on the promise. If talent sees that there is a disconnect between the stated EVP and the reality on the ground, they’re quick to leave and, worse, tell others. That can be devastating, because the most common way job seekers learn about companies is by reading company reviews from third-party sites, such as Glassdoor or Blind.
5. You can’t hire or outsource your way out of your talent problems
The problem with relying on hiring is that often there is a significant lag time before someone becomes productive as well as there being a general shortfall of qualified talent. Similarly, core capabilities need to remain in house to enable the business to move quickly, so outsourcing can’t be the main answer either. The reality is that much of the talent you need will have to come from within the organization. Your workforce planning should identify the appropriate balance between building skills internally, hiring externally, and outsourcing (Exhibit 1).
To build up skills internally, top companies move past traditional and subscale programs to make training both continuous (through ongoing learning journeys) and tailored (with learning programs created for specific roles and job families); see Exhibit 2 for an example of such a learning journey. They place an emphasis on building experience rather than simply providing certifications. Effective reskilling is based on a clear understanding of what existing skills will best translate into new skills. For example, project managers don’t tend to make good scrum masters, while a motivated mainframe engineer can often learn new technology stacks and languages.
6. Build small, empowered teams with a clear mission, and let them execute
An expert developer is more than ten times more productive than a novice. But many of these top engineers can’t work in traditional organizations where a surfeit of managers and bureaucratic processes inhibit them from doing good work at pace. In many organizations, the ratio of engineers to management and coordination and support people is 30:70; that needs to be flipped.
Tech leaders reshape their IT organizations around small squads to create highly motivated, self-managing, agile teams. Instead of managing the team day to day or simply telling them what to do, successful leaders focus on clearing organizational roadblocks, enabling team-level decision making, and setting vision and direction.
One group insurer struggling to modernize how it onboarded new clients, decided to build a small, autonomous team with a core of its best engineering talent. It gave the team a broad charter to reinvent the onboarding process and protected them from most of the red tape. The team designed a compelling client journey and developed a groundbreaking technology that connected to each client’s human-resource information system (HRIS). It uploaded employee information, automatically determined insurability, and onboarded employees into the new plan. This approach helped the insurer close its first multimillion-dollar sale only four months after it was launched. In addition, the team members embraced the experience and became champions of the new way of working.
7. Eliminate meaningless toil and bad practices—top talent won’t put up with it
You can’t hire virtuoso jazz pianists and have them just practice scales all day. In the same way, top tech talent needs a work environment where they can fully practice their craft. Leading organizations focus on eliminating as many barriers as possible for their top coders. They invest, for example, in developing high-quality, reusable code and provide world-class planning and development tools to make engineers’ work lives easier. They strive to make more than 80 percent of testing automated and continuous—with development done only after test cases are written.
State-of-the-art production and preproduction environments are well integrated with development and testing environments, while best practices, such as continuous integration and continuous delivery (CI/CD) and working in the cloud, are the norm.
Leading companies are also investing in low-code and no-code platforms that enable the average business user to develop applications without any software experience, freeing up seasoned developers to focus on the most challenging tasks. One pharmaceutical company grew its low-code platform base from eight users to 1,400 in just one year.
One model to consider is the site-reliability-engineering (SRE) approach, where specific champions are entrusted with, and accountable for, eliminating toil for developers.
8. Focus on developer happiness, and productivity and performance will follow
Retaining top talent requires an environment where developers are treated like innovators, not code writers, and are active participants in the business. McKinsey’s Organizational Health Index research, however, has shown that IT functions overall score well below the average in terms of organizational “health” (the ability to align around and execute strategic goals).
Business leaders can reverse this situation by making the quality of the developer experience a primary metric of success and using data to closely track job satisfaction. Microsoft, for example, turned to calendaring data (among other sources of information), which revealed that in the company’s devices unit, management practices related to meetings were reducing engineers’ job satisfaction.
One of the most important metrics is how many of your developers are recruiting other developers, because it signals how strongly your people believe in your company and its vision. So make referral programs transparent and efficient.
Growth is also essential in building an engineering culture, and it can take many forms. Top engineers don’t want to just bang out features; they want to experiment with new code, become better developers, and follow passion projects, such as reducing tech debt or optimizing systems. Top companies build in extra buffer time to allow engineers to try new languages or tools that aren’t necessarily “in scope.” By the same token, however, engineers expect clear targets and rapid feedback loops to let them know if they’re hitting their marks.
Creating an environment of “psychological safety” (where developers feel safe raising issues quickly, for example) is also an important element of an engineering culture and is the number-one enabler in terms of technology’s impact on business performance. Tech leaders can role-model specific behaviors, such as demonstrating concern for team members as individuals rather than just employees and actively soliciting their input.
9. Stop turning great engineers into bad managers
Don’t expect your engineers to aspire to become people managers. More than two-thirds of developers, in fact, don’t want to.
These experts instead prefer to keep their craft sharp and pursue ever more sophisticated digital challenges.
For this reason, digital organizations often have both managerial and non-managerial career paths for tech talent. Leading companies use lateral career moves to promote career growth and exciting career options. At Amazon, for example, people are encouraged to move across different products, channels, and/or roles to learn new skills and gain expertise in multiple areas of the business. Similarly, at Salesforce, it is common for engineers to move laterally across multiple products to gain experience. The technical track should be organized around clear “job architectures” and expectations for advancement at each level.
10. Diversity, equity, and inclusion (DEI) are strategic necessities, not special initiatives
Gender-diverse companies are 25 percent more likely to financially outperform less diverse companies, while ethnically diverse companies are 36 percent more likely to do so. By the same token, technology talent expects a diverse work environment. We have found, in fact, that prized digital talent will often refuse a job offer or even refuse to apply to companies it perceives as noninclusive. One-third of recruiters say applicants are inquiring about DEI.
It’s worth asking: Does your leadership team reflect sufficient diversity?
To address this challenge, DEI leaders put structural de-biasing mechanisms in place, such as making sure that DEI is continuously measured and decisions are reviewed—for example, to track gender diversity in recruiting, retention, evaluation, and pay. They also define a clear technical career path and job structure for key talent pools, focusing on a well-structured path to first- and second-level manager positions. Top companies supplement this with setting specific goals for hiring by specifying requirements for candidate pools and working to root out unconscious bias. Some are starting to use AI to help eliminate biased language in evaluation criteria and are building both incentives and metrics for leaders to role-model unbiased behavior.
It is virtually impossible to imagine a business today succeeding without a strong base of tech talent. Only by accepting that overriding reality and making an all-out push to acquire the right tech talent can companies expect to capture the value that digital promises.
Finacle: #DigitalTransformation strategy is nothing but the sum total of reimagined customer journeys. Read why sanat_rao believes talent is a more effective road for #banks to reimagine the customer journey in the latest issue of FinacleConnect: … https://t.co/veyZY61jSs
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