No one should be surprised that an industry as data-driven and processing-heavy as insurance is in the grip of an earthshaking workforce transformation. As wide-ranging automated technologies assume manual employee tasks across the insurance value chain, functions and related jobs are being reimagined.

Executive Summary

With titles like designer, architect and analyst, instead of claims adjuster and underwriter, the high-demand jobs of the future of the insurance industry will be “hybrid jobs” that bring together technical data analysis skills with softer skills and “super jobs” where today’s function experts will swim outside their lanes to collaborate closely with others, experts predict.

Professions in underwriting, claims and actuarial organizations, as well as back-office finance and accounting and customer-facing sales, service and marketing are under the microscope. Yesterday’s careers progressed based on continuous attainments in functional expertise. By contrast, tomorrow’s insurance professionals will perform what Deloitte calls “super jobs,” moving flexibly across the enterprise to collaborate with peers in other functions.

“Whereas people stayed in a specialized swim lane like claims or underwriting in the past, in the future they will swim outside their lanes to collaborate closely with other functional experts,” said Laurie O’Shea, insurance practice leader at executive search firm Korn Ferry.

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