The Role of AI in Digital Transformation

Artificial Intelligence is not a futuristic component; in fact, it exists all around us. Starting from robots, mobile cheque deposits and plagiarism-checking websites, AI is an integral part of modern-day life. On the other hand, digital transformation revamps existing business technologies to ensure smooth, precise and efficient performance.

Though AI has evolved by leaps and bounds, it cannot yet eliminate the need for manual intervention. Team members need to strategize and prepare the machines, which involves recognizing patterns, computing power and data storage. As AI becomes an integral component of digital transformation, organizations are expected to free human capital to focus on project implementation rather than repetitive tasks.

Therefore, the role of AI in digital transformation can be described as follows:

Information Technology and Service

AI is popularly used in IT services to streamline workload, resolve technical issues and testing software in its initial stages. It can identify symptoms of inadequate equipment like turbines, pumps, piping and motors long before human notice. Also, it can attract one’s attention to issues in the flow rate, sound signals, pressure and temperature. Digital Transformation has spearheaded innovation in software testing and quality assurance, along with experimenting with new technologies and business models. Such examples include mobile data, IoT, smartphones and Big Data that pioneer agility and rapidity in the IT sector.

Of course, there are challenges in place, such as acquiring the right software technology for improved customer experience and developing strategies that perform on different machine configurations, browser versions, mobile devices and operating systems. Finally, all of this must be done with a commitment to enhance product quality and develop services that serve the users’ value.

Human Resources

The digital transformation uses AI to work with recruitment procedures, preparing interview candidates and schedules, and looking for appropriate profiles. As Human Resources tasks can get mundane over time, artificial intelligence can complete tedious tasks much quicker than a human can without getting bored or tired. Also, it can notice changes that human beings often miss out on.

Customer Services

Customer services play a tremendous role in maintaining brand identity, as they strive to retain loyalty at all costs. There were instances when customers changed brands because of terrible customer experience — long-drawn phone calls, waiting for hours to communicate with the right authority and not receiving proper solutions can only be a few of them. AI chatbots analyze customer data and connect them to the right person much quicker. Information collected from such interactions provides valuable insights and perspectives on ideal customer service.

Accounting and Finance

It is perceived that much of the accounting work shall be automated in the coming years. However, AI can still study enormous amounts of data to provide statistics on price signals, market trends and other recommendations used to make well-informed decisions.


Experts are continuously researching the capabilities of AI to recognize symptoms of illnesses through various medical technology. These will assist the medical fraternity and identify the need for closer examination. Also, it can store medical data, analyze medical imaging and recommend customized treatment plans to doctors. The presence of robotic surgeries allows doctors to perform surgical operations using precise incisions and smaller tools and remind patients of their medications after that.

Information Security

Be it business, healthcare or finance, data security is crucial. Thus, AI systems are applied to identify signs of tampering, data breach or fraud. There have been data security breaches in the past where the professionals did not know what exactly to look out for or were not doing it in the first place.

Business Operations

Artificial Intelligence can be incorporated to schedule conference meetings, business trips and other data-driven decisions.

Artificial intelligence is essential; however, it cannot replace human interaction. Professionals are still needed to manufacture the robots and bots and operate them. One must exercise caution in applying AI in digital transformation and enjoy a fruitful interaction with modern technology.